Postage & Returns

We hope you absolutely love your order but if for any reason you need to return anything, please follow the instructions below.

We ship everything out 2nd class Royal mail Tracked, usually within 3-5 working days.
We offer Free shipping on orders over £85, not to be used in conjunction with other discount codes.
You will receive tracking information via email or txt, please check spam folders.

To return an item please use Royal Mail ONLY!
You must include your original packing slip, add a quick note on the slip stating reason for return.
e.g. "item too small" "faulty fastening".
All tags on garments must be intact.(any stickers, thank you cards are yours to keep)
**Items purchased on sale or from the upcycled collection are NOT returnable.**

BEFORE YOU BUY!
Please be aware that our dresses are "oversized", they're not fitted like average high street dresses, they're more ethereal and comfortable. If you normally find "one size" items to large, please be aware this style dress may not be for you.
Measure your chest across the bust, at the fullest part.

You are entitled to return an item to us for a refund providing it is unworn, unwashed and as received, please try on your items while wearing no makeup or perfume if possible beauty.

Customer pays the return postage and we refund item cost only, returns must be within 14 days of you receiving the item.
Return to:
1 Lon Alwen
Prestatyn
LL199DP

Please allow up to 10 working days after receipt of your return (not after it was posted) to process your request.

If the items returned back late, or are in an unsatisfactory condition they will be posted back to you appropriate action will be taken.

Please reuse and recycle any packaging to return your order! We try to keep it planet friendly.

For hygiene reasons we are unable to allow returns on earrings.